chris s.

While my car was in for service, I had to rent a car and chose Hertz in Antioch-I should have known it was going to be a bad experience from the condition of the establishment-it was dirty, run-down, airconditioning did not work, so they had a portable one set up to cool off the tiny building. The Manager, JOY (the name does Not suit her, she was far from Joyful) sped through my contract, told me to initial here, sign here-I did what I am sure alot of people do-I did NOT read what I was agreeing to-by the end of my 2 week rental, the cost to Ford (they were using Hertz to put me in a vehicle until mine was fixed) was $394.20-not bad for 2 weeks-However, the cost to ME was $773.47-I was speechless when I saw that amount-I asked how that was possible-Joy told me I had agreed to pay for the INSURANCE coverage-I told her I thought it was a flat fee, not a DAILY fee-she just smiled and said "you signed the contract"! It was a very painful lesson to learn-which is why I am writing this-If you rent a car, call your insurance company to see if you need to purchase any coverage the rental company offers-you most likely do NOT need it-you are already covered.
DO NOT USE HERTZ-DO NOT USE HERTZ LOCATED IN ANTIOCH, CA-