Chris P.’s Reviews of Groupon & more

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“My experience has been great until I changed residences”

4/18/11

My experience has been great until I changed residences. After changing my residence and updating my address at least 6 times, including updating my address every time I make an order, my purchases are still going to my old address. All my attempts to get this situation resolved have culminated in a few condescending emails suggesting that I update my address. I guess their customer services is dense. I have told them that their software is not working as no matter how I update my new address, nothing takes, and the shipments are still send to the wrong address. So 2 days after complaining yet again about the fact that they have the wrong address, they shipped again an item at the old address. Then the said that I need to call UPS because they already shipped everything. UPS said that the recipient has not option, but Ideeli has all the options to change an address or redirect a package. But Ideeli refuses to do so. This is extremely poor customer service and fraudulent.

I will NEVER shop with Ideeli again.

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DeeDee L. – Groupon Rep Over a year old

Hi Chris,

I'm sorry to hear of any trouble with your shipment. Would you be so kind as to private message me your user id and the referenced order numbers so I can look into this?

As a note, the weight of your actual package and the method of shipment used determines if we are able to redirect your package. However, packages that cannot be redirected are shipped to your home directly from the United States Post Office. Therefore, if you have enabled mail forwarding from your old address, your package will be forwarded to your new address.

I look forward to hearing from you to further assist.

Best,

Jason Faria
Sr. Manager Customer Service