Anyone that is having issue with this company, please submit your complaints to the BBB. Also if they refuse to cancel your order while it's still not shipped, dispute with your bank or credit card company to get your refund.
Like everyone else, I am also having issue with my orders as well. It's been almost 3 weeks and Christmas is just a few days away and status of my order is still at "processing".
I had filed my compliant with the BBB and dispute the charges with my bank. My bank said they will handle the rest and already refunded my money so that I can spend else where.