Where do I begin? So much wrong with this company I don't even know where to start! I never got any notice that they rec'd my order other than my pay pal money went through. After paying a ton to get the order in 3 to 5 days I finally contacted the company 3 weeks later to find out where it was. They then told me that it was being checked for quality and would be shipped on the 8th. By the 12th I still hadn't rec'd my order so I contacted them again only to be given a different answer which included a new shipping date of the 20th. This dress was for my daughters wedding on the 21st so obviously that wasn't going to work. They offered to allow me to pick other dresses for the same price that stated 3 day shipping which I couldn't find anywhere on there site. Either way, I asked for my money back. Which they did return. Now with only a couple days till the wedding I am frantically searching for another dress. I wish I would have seen these horrible reviews before I placed the order. Clearly this is an awful company to do business with. Don't waste your time or money because it seems as though they are not interested in good customer service or quality clothing. That is the short version of the story that was really much much worse but I don't have time to tell all the details. MORAL OF THE STORY: STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! NOT WORTH THE HEADACHE!
Dear Chris K.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Due to the delay delivery of our suppliers, we cannot schedule the shipment of your order which let down both of us.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/