Chris H.

I am in the middle of the worst online purchase experience I've had I my life. I'm remodeling my house and ordered a $2,000 bathtub through them that was supposed to be delivered weeks ago. It is late and delaying the entire project.

Now here's the problem. For the last few weeks, I have called/emailed Wayfair five times. Each time, they say that it is in the warehouse and will ship in "1-2 days"... then nothing happens. They are unresponsive, and nobody is accountable.

I know that delays happen... but in this case, they are so disorganized and careless that I don't know if they are lying about it being in their warehouse or don't have a basic logistics system in place.

I have talked to a couple people tell me about their horror stories now, and my contractor swears he will never use them again.

BEWARE!