Chris G.

I ordered a cubot one through Banggod, It arrived in good time so no complaints there, however after opening the package and beginning to use the phone i quickly realised that the loud speaker did not work. I got in touch with Banggood thinking it will be a simple swap over process but i was very mistaken. We spent the first 2 weeks exchanging emails, one per day maximum from them, sometimes i would have to wait days for a reply. I was asked in my opinion stupid questions like "will it play music", yes that was one of the emails of which i waited a day for. Anyway we finally came to the conclusion that i needed to send it back, so i did using auspost with tracking. After another few weeks i had heard nothing so i contacted them again. They told me it had not arrived. So i explained this to auspost and they told me it had arrived in China 3 days after me sending it. I told Banggood this and they said someone will look for it. I have now sent emails about every 3 or 4 days for the last month asking where it is and if they have looked for it, i now average 1 reply a week from them with questions they have already asked such as what is the tracking number ect. Now i have not received a refund nor do i have a phone i have paid for and all of this has been going on for over two months. DO NOT USE THIS COMPANY