Well... I used to love Dell... not anymore... Dell sucks!.
I had to replace the hard drive on my Dell laptop... it died.
I called Dell to get a recovery CD and for the OS and drivers... and I was told... the system is out of warranty... nothing they can do... and I was even told look on EBay.
This is ridiculous, expecially because to save $ 0.10 DELL does not include a recovery CD with a new system, so if the crappy hard drive installed dies... YOU ARE OUT OF LUCK ( and will have to buy a NEW Windows operating system from Microsoft).
If you are in the market for a new laptop. KEEP THIS IN MIND!
In the last 2 years I have had the same scenario with an HP laptop ( even older then my DELL), and a 7 years old FUJITSU tablet. And guess what... HP shipped the recovery CD, no charge, right away.
Fujitsu charged $ 15.00.
Well... atleast my machines were back in a working mode in no time.
Dell... just you do not cut it anymore... LEARN HOW TO SUPPORT YOUR CUSTOMERS!.
I am sure this is not what Michael Dell had in mind when he took back the company.
Just do not let DELL and any sales person bamboozle you... do your home work!... and keep this in mind!