Chris D.

Ordered multiple products. I really wanted new sunglasses, saw a few other items on the way that I picked up in addition. After being charged for each item I was informed they'd arrive on different days as separate orders. The first package came later than I was told. The second package never came. Two weeks after the estimated arrival date I called gilt.com and they told me the items were damaged in shipping and they will give me a refund with in 10 business days.

I find that an absolute joke. Had I not called would they have kept my money and not tell me about the damaged product?

After waiting two weeks after the estimated arrival date I still hadn't been informed.

Ontop of all this, I didnt even care about the other items I bought! I only bought them in addition to the sunglasses which I never received.

After asking for compensation, all they could offer me was 15% off my next purchase within two weeks. Funny thing is they don't have any other sunglasses.

Very poor customer service. I'm definitely taking my business elsewhere.

Thanks for wasting my time gilt.com