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I am in the US and I ordered 4 accessory products for my car from a Chinese company of which only 1 actually fit properly. 2 items I had to modify to fit but the 4th item was unusable. I filed a dispute report with AliExpress and provided detailed information with a photo. Over a period of almost 2 months I have had numerous messages from AliExpress requiring more and more information, even a photo of my car to prove what kind of car I have - even though I have paid for the products. Clearly all AliExpress is trying to do is to evade any responsibility for supplying a defective product and having to refund my money. I would highly recommend NOT doing business with AliExpress/Alibaba when the the products are from China.
Chris C.'s review of Alibaba earned 6 Very Helpful votes
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HiChris, we are sorry to learn about the unhappy experience on AliExpress. Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. We are sure that they will do their best to assist you and hope your problem to be sorted out soon!