Chris C.

Airbnb has no customer support, I recently rented a las vegas condo which was a filthy property with many hazards like carpet tacks sticing out of carpet, broken door stops with jagged edges, exposed wiring, attic open to bedroom with bug issues, the list goes on. I communicated with the host, one Jewel Taylor through Airbnb' s wesite & the host agreed to return the cleaning fee of $150. After we left the property the host refused to return cleaning fee & Airbnb respinded too bad, aa we did not contact them in the first 24 hours, we tried but there website could not accept complaints due to technology problems, how convenient,. I had been using Airbnb for the last year without problems, we won't be using them in the future, VRBO & Homeaway do a much better job.