chris c.

Great prices but I ordered a pair of shoes and a new bag 1 week ago and still no sign of them.

The website clearly states "We will endeavour to dispatch your order within 24 hours except for Custom Fit which can take between 7-10 Days as these items are built to your specific requirements".

Neitehr my shoes or bag or custom fit so what's the problem?!

I have tried phoning all day and the phone doesn't even ring, it's straight to a looped answerphone message which my previous call centre experience tells me that the phones are not even manned. I then emailed customer service to be told that it can take 72hrs to get a reply. Not what you want to hear when you are chasing something that is already late.

The order confirmation has a link to track the order but it has just said that it's being processed for the last week - most unhelpful again!

I'm guessing the fact that this shocking customer service is designer to cut costs their end, but they need to realise that managing customer's expectations is not only free but key to a good shopping experience.

Shower of shyte; I would not recommend anyone uses this company!