I've been noticing similar complains. I ordered a shirt from them once before and got it within two weeks but most recently I order a shirt back in December it is now March, got ahold of someone named Dusty they told me there was originally a miscommunication with the company they get the shirts from then said there was a problem with the printer. Then my support ticket status got changed to resolved and another two weeks after that still haven't gotten my shirt. I was able to find the company that they used for the ticket and they said their subscription had been expired for quite a while. Which kinda sucks because I can't find another way to get ahold of the company