chris B.

I have been a loyal uber user since they first launched in NYC area. I had no serious complaints until recently. Like many other users on this site, i was charge over $250 on Halloween for "surge rates" which in my opinion are a complete SCAM. The notification about the rate surge was not clear in october, and the management team did nothing to help besides credit $30. TOtal BS! I used Uber again last evening during the rain and a total of 8 miles was $225! How is it even legal to charge that amount for an 8 mile trip? Not only was the trip 8 miles, but the driver went in the opposite direction to avoid some congestion, which resulted in double the mileage. The car was described to be a mercedes benz R class, and when it arrive it was a black town car. If it says Mercedes, a mercedes should arrive. Also, i will be using yellow cabs from now on. The is no regulation with Uber, it seems they can just charge whatever fare they please and then send you an exhorbitant receipt. I now see why the far isnt disclosed as you are driving with uber driver bc most times there would be an argument on the spot if it was! SO many unfair business practices, i will be filing complaints wherever i can possibly file them. There must be more consumer protection and awareness for these type of scams. Not to mention the Uber X drivers are not insured as they should be- driving with personal plates and no commercial insurance coverage. Shame on you uber!