Chloe S.

I wish I had read everyone's reviews on this site before I filed my taxes through them. I normally file with H&R Block but my life is more financially complex & I didn't want to pay a bunch of service fees. Just like the others, I assumed that if the IRS was linking to a tax return website that it would be a safe & secure site. I filed my taxes with free1040taxreturn.com the day taxes were due. I got emails saying my tax return was successfully filed and that the IRS had accepted my return. I happened to owe the IRS money this year so when I filed I entered my account information when prompted. I never had any issues in the past with H & R Block so I honestly didn't give my experience with free1040taxreturn.com any further thought. Stupid me. A couple months later in June, I got an email saying my tax return was rejected by the IRS and that I should log in and fix whatever I did wrong. This is part of the question I sent to "support & contact us":

Subject: Rejected or Accepted
Question:
Why is it that my Tax Return shows that it was accepted on your website but I just got an email saying that my husband has not corrected and resubmitted his return?

Answer:
This is probably because he registered under his ssn with another return which did not get completed because he is listed as the spouse on this return.

I don't even know who wrote this response to me but it's a bunch of nonsense. I've filed our taxes jointly the last few years with no issue and the answer I received seems to have been written without any thought. After I received this response, I got another email in October saying my tax return was accepted by the IRS and the money I owed was withdrawn that same day from this site. Ok fine, I thought. This has finally fixed itself. I was wrong! I just got a statement from the IRS dated 11/1/11 saying that I owe them the full amount plus a non-payment penalty! WTF?! I wrote another message to "support & contact us" asking where my money is if it's not in my account and the IRS doesn't have it but I'm still waiting to hear back from someone.

I honestly feel like I've been scammed. And by an IRS recommended site no less! If I had known that I'd have so many issues with this site I would have paid the $60 in service fees and kept my information with H & R Block! I'm appalled and extremely frustrated that this company takes so much personal information and they don't even offer a real person for us to speak to if we have any problems. This company with mystery people behind it now has my personal information, my bank account info AND money from my account and yet the IRS somehow has nothing from me. Total and utter B. S! STAY AWAY FROM free1040taxreturn.com!