Chloe K.

My first time booking with AirBnB and it was an amazingly FRUSTRATING experience.

After my host accepted my reservation, she then messaged me saying she had posted the wrong accommodation prices, and asked me to accept the new property price listing. I told her that as she had already accepted my reservation, I would not pay her extra. She then told me to pay her in cash in person. I then contacted AirBnB and told them what had happened, and they said they would assign a case manager. After an initial email, I have had NO replies from the case manager and his last email stated "If your host ends up asking for additional payment at the time of check-in, you can also refer them to the Resolutions Center. The Resolution Center allows you to offer or request money for your Airbnb reservation. By using the Resolution Center, Airbnb is able to verify and process any agreements that you may reach... If your host does not allow you to check in, then please contact us immediately and we can get you a new place to stay. I hope this is helpful."

NO THAT WAS NOT HELPFUL! Do you want me to rock up to the accommodation and then contact Resolution Center if she demands more money from me in person?! Or she doesn't even honour the reservation?!

PLEASE DO NOT BOOK WITH AIRBNB FOR YOUR SANITY!