I sent in a stuffed bag with exactly 15 items, including a $40 shirt from Khols and THREE pairs of good jeans. Everything in my bag was declined, so I got a total of $0.00! And it took them THREE MONTHS to process my bag! When I sent them an email, it took about two weeks for a real person to get back to me. I asked 2 questions- why were my clothes rejected and where did the clothes go since I did not get them back. For the first question, she provided photos of stains that were not there. And, I sent in my favorite shirt that was getting too small, and the photo of that showed that it had excessive peeling, not even I would wear it if it looked like that, and I wore it the day before I sent it in. It was crazy! The woman did not even answer my second question, she avoided it. And that $40 dollar shirt... rejected for LOW PRICE! I was enraged. My advice- NEVER send a bag in to thredUP, you could get 20x the money they give you at any local consignment store!