Shop: KPOP FANTASY SHOP
Url: https://www.facebook.com/kpopfantasyshoppage
http://kpopfantasyshop.blogspot.com
I ordered a binder 2nd week of december from them. It was supposed to be a shipped overnight. I paid and waited.
A week passed and i still haven't gotten it. According to their rules as per the admin i was texting with, i should get a refund when the delay is that big. Apparently, that admin resigned. So i texted another admin, her name is AURA. Aura said since the admin i was talking with initially resigned, i should settle it with that admin and they have nothing to do with it anymore.
I posted messages on their facebook wall and it gets deleted.
They said they shipped the items but i have not gotten it. The tracking record does not show i received the package.
After so many texts, i posted on a facebook page where you can rant about bad business practices (https://www.facebook.com/groups/**************/).
They finally responded and said they are sorry but i shouldn't be posting my messages on their wall about my complaints. That's why i am posting here.
They finally said they cannot refund because they don't have the money. They are now accusing me of just asking for money (extortion) and not a refund. I don't even know how that happened. It turned out that they delivered the item in my old dormitory, where i was staying in DECEMBER. It got there just recently. If they delivered on time, i would have gotten it. Now, god knows who has it.
The owner Tiffany Angela Santos (www.facebook.com/miyoungiiie) now accuses me of cyber bullying her. In the first place, i was settling it on their page. I texted repeatedly. I still have the disrespectful texts they sent me.
They could have apologized from the beginning. But i had to post on another site before they pay attention to my complain. Now, they have my money and i don't have my item.
This is the worst shop i have ever done business with.
- apparently, what their employees tell you are not honored by the company which means you can't talk with anyone
- they don't know how to apologize and wouldn't admit their mistake
- they built a business that makes no plans and has no rules when they screw up
I understand it was the Christmas season and that's why i waited for weeks instead of complaining right away. But for them to say i had to settle it with the former employee and that their shop has nothing to do with it is beyond unprofessional.
Don't buy from them.
Dear Chipper,
We are sorry you did not receive your package in a timely manner coz we experienced an unusually large number of orders for the holiday shopping season, which disrupted our normal delivery schedule, but please believe that every member of Jollychic Team had tried every effort for you to receive your package.
Pls accept our sincere apologize for this problem, and we will refund the money if the items out of stock.