Chi L.

Sharing what I sent to corporate with 0 response from them:
My fiancé and I were trying to celebrate our anniversary in Atlantic city. We booked a room a month in advance under his name. We got an email at noon saying our credit card wasnt working so we updated the payment method at 2:22pm. We blew a tire 10 minutes from the hotel, called the hotel to let them know our situation, they assured us it was okay. Then 20 minutes later, they call us to tell us they are canceling our reservation due to not having a valid credit card on file by 6pm and then he hung up on me. I don't care about Priceline telling me it is the hotel's fault. I work in a call center and one of the sacred rules is to accept ownership of whatever the customer is calling about. Except when I called Priceline/Booking, they told me that it wasn't their fault and no one offered to reaccommodate us. They instead sent us an email of an available room elsewhere more than double the cost. We were hundreds of miles from home with nowhere to stay. We then found another place on Priceline under my name. We were able to book, but when we showed up, the clerk said there were no vacancies. He did not offer any alternative at all. Just said it was impossible that I could have made the reservation when there were no rooms available. Needless to say, we were panicking. The worst of it all is that I WAS STILL CHARGED FOR THE ROOM, which left me with no money for the remainder of the trip. We had to stay in a sketchy motel with bedbugs. I need Priceline to make up for this. This was the most terrifying and devastating weekend of my life. It was supposed to be a celebration of love with my future husband. I will continue to reach out to Priceline, and make myself heard until someone makes up for this tragic weekend. 20% isn't going to cut it. Your escalation team refused to help me. They left me with no choice but to take some deal that was useless to me during the weekend since they couldn't find other accommodations for me either. If I don't hear anything back after pouring my heart out, I will share my experience with the world so that maybe I can save someone else from the devastation that my fiancé and I had to endure. Thank you.