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Chery M.

Contributor Level

Total Points
81

1 Review by Chery

  • JJ's House

3/17/15

JJSHOUSE is a rip off! After reading all the bad reviews I still said I would give them a chance and it turns out the bad reviews were RIGHT! The dress was very poorly made with thread hanging everywhere and zipper barely working. On top of that I sent in measurements that I got taken from a professional and the dress still came back SUPER BIG! My wedding isn't until November so I still have time to look for another dress but fair warning to brides PLEASE do not buy from them. I know the prices sound good and I know the dress may look good online but it will not be when you get it. Take time and go into your local dress shop and try on the dress so you can get better quality and know you are getting something good. Also customer service is a pure joke! They denied my request for my refund! PLEASE DO NOT THINK TWICE ABOUT THIS SITE. THEY ARE SCAMMERS AND A WASTE OF TIME!

UPDATE: I was contacted by customer service representative Veronica and she was very nice, considerate, and helpful. She apologized for my dress and gave me a FULL refund minus shipping. They stand behind their products and they do care for their customers! I upgraded them to a 3!

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JJ's House R. – JJ's House Rep

Dear customer,

We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.

Thank you for your kind understanding and support.

JJsHouse service team
Feedback@jjshouse com

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