Thumbnail of user cheryls21

Cheryl s.

Contributor Level

Total Points
84

1 Review by Cheryl

  • Yodle

3/2/14

We signed up for Yodle 7 months ago. We have received nothing but sales calls from companies trying to set us up with the same service. When I told Yodle reps this they just pushed t hat off as 'it happens '. We received no leads and it was a major waste of our money. When calls did come in from Yodle they were always some errant number. I screen calls so if I don't recognize a number you get my vm. Consequently they never heard back from me. When I would call them all I received was a message. I have no time for games. If you are such a big company you can afford workers. Answer your phone!

I also was overcharged. I was told I had 6 months of service for $600 then $100 a month after that. I did not receive but 5 months of initial service prior to the additional monthly fee. Finally my bank sent me a new credit card because of the Target disaster with stolen data. So when they tried to run the card again it was declined. Now they have cut off our services. Thank goodness. Glad that is over. I own a small business and we will look for a replacement company to work with that is local and hands on moving forward. I want someone I can meet and interact with in person and who can know something about our comoany.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Cheryl,

My name is Radley Moss, Director of Corporate Communications at Yodle. Thanks for sharing your feedback. In the vast majority of cases Yodle generates multiple quality leads for customers that are with us for the amount of time you were. I'm sorry to hear that didn't happen for you.

I'm also surprised and disappointed to read your comments regarding our customer service. We have a service team that is available during business hours Monday to Friday so I am not quite sure why you had a difficult time getting hold of anyone. Beyond that, being told that 'it happens' is certainly not how we would expect our services team to support clients. Do you remember who you spoke to? I'll make sure this is addressed.

Finally, I'd like to find out what happened with the overcharging. I will investigate this as well if you email me with your full name and business name.

Hope to hear from you soon.

Best,

Radley
rmoss@yodle.com / 212-542-5449

Cheryl Has Earned 4 Votes

Cheryl S.'s review of Yodle earned 4 Very Helpful votes

Cheryl hasn’t received any thanks yous.

Cheryl doesn’t have any fans yet.

Cheryl isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user malcolmf56
Malcolm F. reviewed Yodle
7/28/21

Calls to not a human no resolution Transcript goes Ekta. 13:05:27: Good afternoon, Malcolm. I...

Thumbnail of user jimj636
Jim J. reviewed Yodle
4/29/21

I have been with Yodle for about 4 years now. Over the past year & half there service. Knowledge,...