I've noticed many posts on Dresslily where customers are reporting receiving only a portion or percentage of refund and I'd appreciate learning why.
It is now well established in these reviews and in the news that Dresslilly is known for bad products, not shipping merchandise, horrid non existent customer service often in form letter "notes" not even pertaining to your order, not honoring additional charge for expediting shipping and basically stealing customers money.
Any customer that did not receive merchandise should receive 100% of your money. If your merchandise was defective or poor fitting or did not represent the images online of the merchandise you bought, you need to return items and keep proof of return (I recommend cell phone pic of items in return bag/box & a signature upon receipt at Dresslily) you need to submit these to PayPal with a copy of any communication you had w/Dresslily and by law you should receive 100% of your money back sans your shipping cost to them.
Dresslily is not allowed to charge your credit card prior to shipping. If they have, that alone is grounds for return of all your money.
So why are some customers receiving less than their full amount of purchase and shipping fees?
Please respond and consider copying your response in a private message to me. I am involved with the research on the investigation against Dresslily
Thank you
Dear cheryl,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have send the item to the shipping company, and we have to send it back to us because of the case.
And we are willing to provide you for the best solution for this issue, would you work with us for it?
We have did business for years and we always treat customer at the first place.
Looking forward to hearing from you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service