cheryl p.

I've noticed many posts on Dresslily where customers are reporting receiving only a portion or percentage of refund and I'd appreciate learning why.

It is now well established in these reviews and in the news that Dresslilly is known for bad products, not shipping merchandise, horrid non existent customer service often in form letter "notes" not even pertaining to your order, not honoring additional charge for expediting shipping and basically stealing customers money.

Any customer that did not receive merchandise should receive 100% of your money. If your merchandise was defective or poor fitting or did not represent the images online of the merchandise you bought, you need to return items and keep proof of return (I recommend cell phone pic of items in return bag/box & a signature upon receipt at Dresslily) you need to submit these to PayPal with a copy of any communication you had w/Dresslily and by law you should receive 100% of your money back sans your shipping cost to them.

Dresslily is not allowed to charge your credit card prior to shipping. If they have, that alone is grounds for return of all your money.

So why are some customers receiving less than their full amount of purchase and shipping fees?

Please respond and consider copying your response in a private message to me. I am involved with the research on the investigation against Dresslily

Thank you