Cheryl D.

Lesters Outlet in NY is a scam. I ordered 3 tops for Christmas gifts in December. 2 Medium men's Burberry, 1 woman's Small Polo. They sent me 3 XL tops. I called and they insisted European size XL is actually Medium in America. Ridiculous. Also, they were obviously knockoffs, and not good ones either. I wanted a refund. Got a huffy "fine" and a hangup. No return address on the shipping label. No return address on the website. Tried calling a few times and they wouldn't answer. I wrote emails twice, and only got an refund authorization code after threatening to stop payment with my credit card company. I had a delivery confirmation. They denied receiving the items. I dispsuted with my CC company. Lesters claimed they had sent me the correct things, I hadn't returned the items, and I had returned them incorrectly. Wrong. I took pictures of everything, copied email exchanges, copied my receipt from them, and wrote a letter to my CC company. They upheld my dispute and refunded my money, but not because Lester's agreed. Avoid this company. It's a huge headache.