I ordered a dog bowl on 6/16/2013 and when I hadn't received it almost one month later, I emailed prokennel on 7/12/2013 asking when I would recieve the product. I didn't receive any response so I called on 7/18/2013 and the lady that answered told me that I would receive the item by the end of the week which I didn't so I emailed again on 7/22. The item arrived on 7/23; I thnk it was mailed out on 7/18 so had I never called, I probably would've never received my item although prokennel did charge my card immediately after I placed the order on 6/16. In addition, I want to return the item because it's too small, but I won't even bother since after reading the reviews and just this experience, it doesn't sound like I'll ever get my money back. I definitely do NOT recommend doing business with Prokennel. Not worth the headache... at all!