Cheri S.

I wasn''t expecting the genuine article but I thought I would at least have a functioning Android phone or MP4 player at best.

Despite what they say on their website about testing products twice before they are sent out, they simply don't.
- I paid for 128GB memory and received 8GB.
- The phone is plagued with bugs.
- It crashes constantly.
- Assistive touch doesn't work when you really need it to. Essentially you are using Android apps on an iPhone body, but you need other buttons to navigate around Android apps. You only have the Home button here which exits out of applications, so the phone is completely useless.
- Has problems installing and allocating apps to the memory. I have no idea where the fault is exactly but for some reason the phone has 2 storage areas. Internal Storage of "2GB" and the "SD Card memory of 7.2GB". Despite the extra storage ALL the apps try to install on the Internal Storage regardless of what you select for default storage. I can't even move the apps either.
- I seriously doubt this thing is actually running MT6795 but I can't find a way to get rid of the iOS interface to download software to check.
- customer service number provided never connects.

I asked to return it and they gave me some song and dance about if you send it in the post it may get lost (i. E. they really don't want to repair or replace it). If return postage was such a problem then why bother offering customers an 18 month warranty you have no intention of fulfilling.

Their solution was, no apology, told me to keep the [crappy] phone I paid £200 for and offer me 50% off any other product. Yeah right, like I'm going to let you burn me twice.

Lesson learned.

Never trust any seller who doesn't offer PayPal.

I knew this but got too tempted by the 128GB memory.

Also don't be fooled but the 5 star reviews on this phone on their website. Very few are actual reviews. Most are queries about the product and how to order.

I had an item delivered that on initial review was declined for export but thanks to Marnie's dedication she was able to find the information needed to get it released for export. And it was done in such a timely manner.

In today's world it's refreshing to see such great customer service.

Thank you so much Marnie, you are a credit to MyUS.com!