Emailed cs regarding recent visit as below, thought I made my voice out, done deal. But the cs asked me to call the office to "allow our office the opportunity to discuss your
> concerns further and hopefully reach a satisfactory solution". Maybe I understood it in the wrong way or just call me implacable, I just think I've done enough by emailing to report the issues. Even so, if some one can email me to say please call, why not just say what ever else the cs department would like to say... I only have time to do anything myself after both kids go to bed at night... at least call me, i did leave my phone number in the original email.
Copy paste as follow,
> Message Body:
> Hello, I was really surprised and happy to see there is a cover says
> "fresh remote" on the tv remote. I did read about an article talking
> about how many germs found on the tv remote in hotels. Though I checked
> in after mid night, almost 1 am., when I called the front desk for
> another robe, since there was a hole in the one hanging in the closet, I
> got another robe with no hole in it. Right after I got my robe, I was
> ready for shower, then I found a piece of short hair on the left side of
> the on/off button for Jacuzzi tub. It's light brown, kinda curly and
> short. I hope it's not from private area. I didn't wanna be too
> annoying, so didn't call front desk any more. Just cleaned it off my
> self. Btw, around 2 am, TV went high pitch noise with nothing to display
> on all channels. Hope the high pitch noise didn't bother other guests
> too much, since I was in the shower for a bit, I could hear it with
> shower water running. The tub was a nice feature I also understand,
> short strand of hair is hard to clean, but still, it's other's hair from
> some part of the body... The end, Thank you,
> attempttocontact:
> no
The end, done whining, feel much better now, thank u for reading my whining.
Hi Chen,
Thanks for giving us your feedback on SiteJabber. All items we sell on ideeli are 100% authentic and I apologize if you aren't happy with the product you ordered. It was sent to you with the authenticity card and, as stated on the site when the order was placed, sold as a final sale item. With that being said, we're happy to issue you a courtesy return for this item since you aren't happy with the purchase you received.
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Jason Faria
Director, Customer Service