So it all started with that commercial on T. V. I'm a teenage girl I like shoes and when I decided to check out the site I was offered a supposedly free VIP membership. Only after I accepted did I find out about the monthly charge. I didn't have time for that crap. I did order a pair of heels at the 9.99 first purchase price. It took three weeks to get them here. Took a week out of that for them to process my order. When the shoes finally showed up I tried to cancel my account. They essentially said my reason wasn't good enough. Not to mention the shoes that i got were at least a half size too big and one has a tar-like stain on it. Finally today got my account removed. That lady tried to sway me but I kept saying I didn't care for the membership, that my mom didn't want me having it, that I couldn't keep up on the skipping. I'm just glad it's over. My advise if you're buying shoes online use any site except JustFab because the way they deal is JustNotFab.