I purchased a pair of boots on 11/25 and they shipped out on 11/28 which I figured was really quick! They were 'delivered' on 11/30 - Until they never arrived because they said the address was wrong! The address was correct! There was even a phone number provided but no call from the driver! When I asked if I could pay to have the boots reshipped they said that is not an option and that they wait to receive the item back and give a credit to my account. I've sent 2 requests already and still no response from customer service! This site it ridiculous! Do not buy from them! Stay far away! Sticking with Amazon!