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Beware! They're HORRIBLE! E-mailing that me I can't order from them unless I have online banking! I've NEVER had this problem after ordering on multiple websites. ITS A FRAUD SITE! I'm convince they wanted to SCAM me! BEWARE PLEASE!
BEWARE! DO NOT BUY FROM THIS STORE! HORRIBLE CUSTOMER SERVICE. I bought a parajumper in a small and just wanted to EXCHANGE for an xsmall. I went to the store, they did not even carry them anymore so when I asked if I could exchange it at the warehouse, they told me I had to send it to them by MAIL to approve even though I live right next to chabanel (the street where the warehouse is) in montreal. MAKES NO SENSE! HORRIBLE. I was talking to someone named "Kate". RUDE AS HELL. Said products couldn't be exchanged and was sassing me. I JUST WANTED A SMALLER SIZE, KEEP YOUR MONEY, JUST GIVE ME A SMALLER SIZE! Makes NO sense (pun intended). Do NOT shop here please! Shop anywhere else unless you wanna get fkkked over. What's insane is that my friends and have been loyal customers, NOT ANYMORE. I'm shocked that they would do this to someone who's spent thousands through the years. When all I want is an EXCHANGE. Like how hard is it to present myself and get a smaller size of the exact same product? I'm literally making everyone who lives in TMR ban this store/site. So stupid. We are never purchasing anything from here again. DO NOT SHOP HERE!
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Hi Chelsea - Thank you so much for your feedback, and so sorry about the late reply (we're new to SiteJabber!). We're always looking for ways to improve the customer experience, so your suggestions are appreciated. Right now, our team is looking into implementing an exchange service, and to streamline our returns procedure in general. We know as online shoppers ourselves, we'd like to see the return process be immediate (like at a physical store), so we are looking at ways to make it faster for everyone. If you would like to return an item in-person, you could always visit our boutique in Old Montreal - they'll be more than happy to assist you with the return! The boutique is located at 90 St Paul O, in the Old Port. Thank you again for your feedback, and reach out to us if there's anything more we can do for you. - SSENSE Customer Care team