Charlotte M.’s Reviews of Roommates.com & more

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“My experience has been pretty much the same as all...”

1/31/14

My experience has been pretty much the same as all of the others. No legitimate emails. I had a couple that were so clearly fraud with misspelled words and very poor English. The sender claimed to live in my city but from the statements they made it was obvious she had never even been here. If this was an email that they let through what must the others that they stopped be like? Terrible!

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

This is Roommates.com Customer Support.

I am sorry to hear you did not receive more valid responses. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.

When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We are doing all we can to protect our members and keep scammers from posting on our site.

We hope you will give us another try. We have some helpful tips to make the most out of your time on the site. Please contact us if you would like to give the site another try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com