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They are clearly paying for these ratings. If you do a search online you see that this company has a HORRIBLE reputation and the customer service is atrocious. I purchased 2 Galaxy S5s from them and after one phone's screen stopped working I contacted them for a Warranty Repair.
I was given an RMA and the company to send the phone to. I sent it on Oct. 8, and after a week, tried to follow up with the company to ensure it was received. I tried multiple times and could NEVER get a live person. I then called FOS and they told me that it may take a week or two before the repair is processed. So I waited two more weeks. Nothing.
Finally I called back and after 2 hours of being disconnected and recalling, and spoke to "Melissa" in processing who assured me she would follow up on this and get back to me in 2 days. A week passes and no call from Melissa so I call her back. I get VM.
I then call back and speak to "Tracey" who again assures me she will get back to me in 2 days. Nothing.
I have since contacted my Credit Card company to get this resolved.
AVOID THIS COMPANY AT ALL COSTS!
Read the ratings here... many are BS and not valid ratings! I would give NEGATIVE 5 stars if I could!
I also had issues with the initial order when they claimed I would have free same day shipping and that didn't happen. Ended up paying extra and it STILL didn't arrive in time before my flight out of the country for my wedding! TERRIBLE!
Tip for consumers:
AVOID AT ALL COSTS. FRAUDULENT AND NOT SELLING ITEMS SUPPORTED IN THE USA.
Charlotte M.'s review of FactoryOutletStore.com earned 2 Very Helpful votes
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Hello Charlotte M.
Thank you for your purchase with us here at FactoryOutletStore. We sincerely apologize that you are not satisfied with your order. While researching this review we see that you did contact us six (6) months after delivery to alert us that one of the cellphones needed warranty care and we were eager to assist with providing the Repair Company's information to help facilitate the repair.
We understand that you have since sent the item to be repaired and your unhappy with the length of time it is taking them to complete the work necessary to fix your phone. We have reached out to the Warranty company on your behalf again today.
We're happy to hear that the second phone do not have any issues... please feel free to contact our US Based Customer Service Representative at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard for any further assistance and we will be more than happy to continue our efforts.