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Charlie W.

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1 Review by Charlie

Airbnb

  • Airbnb

“Airbnb has the worst customer service I've ever seen.”
4/16/15

New to Airbnbn - seemed like a good idea, created a profile, uploaded some pics, gained a couple of reservations for the summer - some nice conversations with the potential guests - then, whammo. "Virtual ID" - online verification process. Profile frozen, guests' money already taken from their credit cards - and nearly a week with no response from the company. Well, I've got a great place to rent, I'll advertise elsewhere, and Airbnbn just lost a customer.

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Charlie W.'s review of Airbnb earned 15 Very Helpful votes

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