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Charles W.

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1 Review by Charles

Airbnb

  • Airbnb

“The ID verification procedure was time consuming and ultimately did not work.”
1/22/16

I attempted to book a room through Airbnb and everything in the booking procedure went well until I was asked to verify my ID. I had to write a description of myself and supply a photo online. Then I had to do a 10 second video even though Airbnb provided no instruction as to how to transmit said video to them. When I tried to ask for help with this, I got no response to my email and ultimately my booking was cancelled. From now on, I will use HomeAway or VRBO rather than subject myself to the time consuming and difficult procedures that Airbnb requires to simply rent a room.

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