Customer Service and fulfillment of promises is very bad. I ordered a three wedge set and it arrived. A month of so later a newer version of this set was promoted. I did not get any response to my demand that the company trade out the new for the old wedges.
Most recently May 2013) I ordered a graphite shaft the company was promoting. I paid $40 extra for a special tip and a particular grip to be installed on the shaft. After a week of waiting for the item, I spent a half hour waiting on the phone to speak to customer service. After making inquiry of them, I finally received the shaft, with no tip or grip. BAH!
Stay away from this very poorly run company. They are quick to send endless e-mails, but you should ignore them
Chuck Humphrey
Lakewood CO