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Charles G.

Contributor Level

Total Points
81

1 Review by Charles

  • DressLily

12/17/14

Ok, I ordered 3 coats/jackets on Nov 7,2014 and here ii is Dec 17th 2014 and have not received yet and this is a problem!

Tip for consumers:
Don't count on wearing this outfit or item for months -- it will never come on time for your event. I am still waiting and no one will contact me back. I have sent so many emails to this company and have called and get get a response from anyone at all! DO THIS AT YOUR OWN RISK!

Service
Value
Shipping
Returns
Quality
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CustomerService R. – DressLily Rep

Dear Charles G.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have checked and the customer has already got 1 items of this order, so the first sentence in this review is not true.

We have replied the customers 4 tickets on this order right in time, so the customer said we do not reply is also not true.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

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