Charles C.

After sixteen years of research and never uploading my tree to ancestry, I felt with the coming of old age the benefits of doing so would be beneficial in its completion.

My tree was marked private; therefore, it would not be shown under their trees for review. However, the moment it was synced, it was shown making my private notes available for the world to view.

Only one of my trees was linked to Ancestry but they hacked all my trees (a work in progress) and made them and my photographs visible.

In order to do this, my computer had to be hacked as I did not upload these photos to them. They also obtained all personal documents held on the drive.

Not only was their maneuvers unacceptable but they made changes to my tree. They are
Unscrupulous in their grabbing private information to enhance their website.

Changing this data has forced me to begin again.

Should you need assistance with your research use www.familysearch.org. It doesn't cost you anything and records pertinent to your search are more accurate than Ancestry.

Love, love, love but they say their records don't go back to the onset of your membership, therefore, if you are being charged on two accounts for the service, they will not refund the money as they state they can't go back that far. Bull!

Do wish they could obtain current movies, at least newer.

Supposedly, they finally listened to customer complaints re the lack of availability of staff assistance. They now have sufficient staff who will ask if they can be of service.

Shop there over Lowe's any day. Have to return everything I purchased from Lowe's for lack of parts.

When I paid my dues for the information this site contained, I was overjoyed with the data I received. Although it isn't entirely complete, it provided some information to be used for my family tree. I was running report after report, confirming dates of birth, deaths, marriages, names of spouses, etc. True, the county courthouse where I live provided much of the same information for those living or married here but another avenue was required for those that didn't.

As I was busily pulling data, suddenly, the website would send me to the sign up page as if I had not paid for this service. Finally, I sent an email explaining that I was unable to pull a report or review one previously pulled.

I received an email from Risk Management asking me what I was using the information for and ordered to send a copy of my ID. I was happy to explain my purpose but refused to send an ID. Who are you, anyway? Now, I'm under suspicion of using this site for some type of illegal purpose. Don't ask me what because I don't know what I could do with this information as the majority of my reports were for deceased people.

A customer support specialist tells me I'm in violation of their TOS. I ask, "Why, from running too many reports? Your TOS does not state that the number is limited." They all act as if I'm suspected of some type of espionage and want me off the phone. "You have to deal with corporate", they say. So, again I write to Corporate asking why they blocked me and receive no answer.

I paid for this service, in addition, paid $19.95, for additional information only to learn that that amount was to be charged each time it was requested and wasn't for an absolute, complete report on all... they will not refund my money.

Do not use this site for Family Tree research or any other purpose that requires too many reports, as the end result is they grab your money and ignore you.