Im having a terrible experience with this website! I bought a soda stream machine for my husband for Christmas, and we received another one so we just sent it back to shop.ca. Now they are saying we damaged it and they sent us pictures which I can only assume are fakes because the ones they used show damage to the item! They are accusing us of using it and trying to send it back when we never even unwrapped most of the parts! Horrible experience.! We never even fully unwrapped the package inside the box and we got pictures back of a used machine! Horrible! I would caution anyone using this site that their return policy is a hoax!
Update: After we threatened the people at SHOP.ca with legal action they finally agreed to give us our money back. We had to write countless emails and endure a lot of frustration. I will never shop there again.