Charlene S.

Horrible customer service! I ordered my wedding dress on this website a month before my wedding. I knew it was last minute and the est. Time of arrival was in 2 weeks. I paid with my paypal account and when it was a week till my wedding I started to worry. Since there is NO phone number to talk to anyone I had to use the 24/7 chat room where an associate told me that my wedding dress could not be filled and they canceled the order without emailing me. Although they claim to have sent me one, they tried to send me a duplicate of the email, nothing in my inbox that day or the next. I complained via email to their customer service email and demanded all my money be refunded to paypal. They then claimed that I CANCELED the dress and would take "handling fees" from my refund which amounted in $45! I am outraged with this service and encourage NO ONE to ever use this site.