Charity M.

Ordered Aug. Peonies 2 months prior to my sister's wedding. Before the wedding WB calls, says they can't send my white peonies & the pink peonies would cost twice what I paid. She said I selected Oct. Peonies; I was skeptical over this claim (no way to prove I'd ordered the Aug. Variety; email confirmation doesn't list that detail. After going in circles with rep, I said I'd call back later with a substitute flower. The next lady I talked to at WB said, there's nothing wrong with your order; you selected Aug. Peonies; my manager okayed it all. Relief! But later I got a call from first rep w/ news that another flower wasn't available & I would have to pick out another substitution. Then she denied anything the second rep said, again insisting that my peonies were ordered wrong. The 2nd rep was "new", "sick" & the managers I asked to speak to said to "not bother them any more". So I got 40 "pink" (lavender-ish) peonies for the price of 100. The flowers were okay but I went thru crazy stress in the process! My experience showed me they would rather lose a customer than any amount of money over a website pricing error. I submitted this review on their site but I suspect they filter out any negative reviews as I have not been able to find this review later.