Hi! It seems like you haven't received the file yet because you've made changes to your video before it finished converted into the MP4 file. Everytime you open your video to continue making changes it will pause the file process. I would recommend requesting it again and this time make sure not to open the video or make changes.
Hi! It seems like you haven't received the file yet because you've made changes to your video before it finished converted into the MP4 file. Everytime you open your video to continue making changes it will pause the file process. I would recommend requesting it again and this time make sure not to open the video or make changes.