Everyone needs to seriously watch out for this business.
Southtree.com is listed on the TN Consumer Affairs Division "BUYER BEWARE" report.
See for yourself: www.tn.gov/consumer/buyerbeware.shtml
In addition they have over 60 Better Business Bureau complaints (just from the past 3 years).
And on top of that they have a ton of Yelp complaints.
Buyer Beware is right!