I rented a flat in Barcelona thru airbnb.com. I have checked the description of the flat very carefully and read all the reviews. People was generally happy in their reviews.
When I arrived, I got shocked. The flat has no any view. It's in the basement floor which probably was used to be a doorman quarter or a cellar. The window in the living room is facing to a wall. And the window in the bedroom is opening to the buildings hole. So, in the bedroom, you can very clearly hear almost all the neighbors, the barking dog on the first floor. It's always so dark inside the flat... And many other. In overall, I had a big disappointment.
After I turned back, they asked for a review. I spent my time and left a very descriptive feedback. After a while, I saw that they didn't make it public. When I asked them, they explained that the reviews are published only after both the host and guest have submitted theirs. So, you must expect the approval of the flat's host to make it public)))
It is really nonsense to expect the host to let a negative publicity for his/her flat. So, I understood why all the comments were good and positive for such flat.
Hello,
I'm awfully sorry for the situation you've experienced. I can totally understand your disappointment and frustration. Please be assured, I'll pass all the information you provided us here to the relevant department, so they will check it with the hotel, as it's very concerning for me. Also I apologise you've had to wait for an answer from us so long. If you'd like me to take a look on your case, please email us with your booking reference number and the explanation of the situation on OnlineAnswers@lowcostholidays.com and I'll do my best to help.
Once again please accept my apologies for what has happened here.
Best Regards,
The lowcostholidays Team