I was also charged when I should not have been (on the 25th instead of the 6th). When I called and finally got a supervisor, after being on hold for twenty minutes and hung up on, I was told that they did not see the charge in their system. I had my bank call them to verify and they told the bank, who was looking at the charge from my account, that there was no such charge. My bank's manager told the "supervisor" from justfab that he would fax him the proof and he told them they don't do that. I decided to stop dealing with justfab and have the bank file a charge claim. I am waiting to see if they charge me again even though I canceled the membership. The things I have received from justfab were cheaply made.