Celeste S.

I usually get restaurant groupons which work fine. Be sure to read the fine print.
In November 2013 I placed 3 separate orders for some nice egyptian cotton jacquard towels. Maybe Groupon was confused because I placed 3 separate orders. Orders #1 and #2 were fine. Order #3 was a disaster. My receipt showed I ordered 3 sets. Correct. My total was $101.97+tax. Looking at my order history I was mailed and charged for 4 sets = $144.52. This entire order was returned but I was only refunded $36.13. Really? On Dec 5,2013 I emailed Groupon to notify them of the error. I received a confirmation email, but no correction. Yesterday, Jan 6,2014 I sent another email. I decided to call today since the 1st email was ignored.
I spoke to a rude customer service agent who told me that during our conversation "I Was repeating myself," that "Yes, he could see that my email was in BOLD LETTERS!" and seemed to be anxious to get off the phone. Yes, he could see the oversight on Groupon's part and confirmed that I had legitimate concerns yet brushed if off and said that Groupon would respond within 2-3 days. And when I asked about the discrepancies in the initial charges ($144.52 charge for 3 sets of towels that should have been $101.97+tax) he brushed it off AGAIN saying that I had noted it in my email - which I had not. My email was referring to the discrepancy in the refund amount. Clearly he had better things to do and wanted to get me off the phone because he would not spend the time to look at the detail of my 3 orders to find out that I was clearly overcharged for the Ivory towels. Instead of "keeping him on the phone" I decided to put my concerns in writing and send a 3rd email to tell Groupon about all the errors. I have already receive the automated email stating that they will try to respond within 24 hours, but based on past history I'm sure it will not happen. I wish GROUPON would FOCUS MORE ON CUSTOMER SERVICE, otherwise purchasing GROUPON products are not worth my time or money.