I read all the negative reviews and decided that I preferred to try to do business over the phone rather than through the net.
I just got done talking with costumer service in this website, the person was super helpful in explaining all the "extra" fees and delivery options. I found that the online prices were very comparable with what was available at my venue's box office. The processing fees and taxes cover the amount that I would have spent in gas and parking to get it directly from the box office. I would not hesitate in contacting them again.
After my experience, I feel that most negative reviews come from people that did not read the fine print. 1) Prices shown for individual tickets do not include taxes and processing fees. 2) Unless you purchase tickets early enough to be delivered through mail, or the ticket is available for purchase as an eticket (which you get through email and have to print out and bring with you), you will have to go somewhere to pick up the tickets. They will not be available at will call at the event because they are not being sold by the venue itself. 3) Make sure that the lowest price that you see is for the showtime that you prefer.