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CC R.

Contributor Level

Total Points
126

1 Review by CC

  • DHgate

4/14/16

They sent the wrong size for hunter boots, on top of that, they want me to upload a picture and the system does not work, so I cant start a dispute. Spent hours chatting with no solution. The boot are FAKE! Totally fake, Stay away! And now that I read their response to my review, I have to say: After some days going back and forth to upload a picture of the wrong size, they asked for more pictures. Then, they are offering me a partial refund and get to keep the wrong size shoes. I paid $50 and offered me $15. Why would I want to keep fake shoes that I can't wear? The other option was to send the shoes back and wait until they get them back another 30 days at least if they ever get there. Imagine if they get lost? I will never be able to prove that I sent them back and never get my money back. Their BUYERS PROTECTION is not real! Please stay away! More than ever!

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Joy Y. – DHgate Rep

Hi CC!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Thank you so much for your cooperation and have a wonderful day!

Regards,

Riane
Dhgate

CC Has Earned 6 Votes

Cc R.'s review of DHgate earned 6 Very Helpful votes

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