Cc O.’s Reviews of Groupon & more

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Daily Deals

“The worst customer service experience I have ever had”

9/5/14

The worst customer service experience I have ever had. A lot of these complaints are similar, not just coincidence I presume. My order was also cancelled because I was told there was an issue with my credit card. Although my card was charged weeks prior for the product. I too, paid partially for my order using a promotion code, oddly familiar with these other bad reviews that were also cancelled using promo codes. They never contacted me to inform me of this, they just sent me an email telling me it was cancelled.
They told me I could reorder the item but they would not honor my promo code anymore.
I received robot like responses from customer service, they didn't care that I wanted to end my membership and that I was very dissatisfied and never answered my last email.
Avoid them at all costs. There are so many other great shopping sites of this kind. I have received excellent customer service from sites like Gilt, Rue La La & Beyond the Rack.

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Thank you

DeeDee L. – Groupon Rep Over a year old

Hi CC,

Thanks for providing feedback here on SiteJabber. I'd like to help you resolve this issue and find out what happened with the Customer Service team.

When you place an order with us you aren't charged until the item ships. We do authorize your credit or debit card at checkout but that pending authorization is voided after 48 hours. When the order is ready to ship, we authorize your card for payment at that time and that amount is what we use to capture the charge. In a case where that authorization for shipping fails, you should receive an email from us requesting that you update the payment information. Should this not be done within a set amount of time, the order is canceled since we aren't able to charge for it. I'm very sorry if you didn't receive the payment update email and will make sure to check this information in your account once I have that information.

The customer service agent you worked with should have allowed you to use the promotion code on the reorder. I'll would like to issue you a new promotion code for a future order as well as check to see if any of the items from the order are still available for purchase. If you can please provide me with your order information, as well as the incident number from your correspondence with customer service, I'd like to look into this and find out what happened and why it happened since you should have been able to receive the same discount from the canceled order.

I look forward to hearing back from you and resolving this issue.

Best,
Jason Faria
Director, Ideel Customer Service