C C.

I recently purchased my first Ukulele from Rakuten, and as always, I searched for best deal online. I never shopped from this place before, but I didn't think it would be this bad!

They advertised for Ukulele, case, tuner, beginner's book. And all I received was the Ukulele and the case. Of course, I paid few more bucks for this package, or I would have gotten just the Ukulele with the case.

So I called the customer service, and they didn't even bother to take my information and said ok we will ship you the rest of the product. So I asked, how do you know where to send the goods? And the rep keeps saying, I know it from the phone number you called from. So I trusted the guy, and a month later, nothing!

False advertising and lying straight to customers... ridiculous..