C C.

Book 2 Rooms Way overpriced for July 4 in Lenox mass. Stayed at the Magnuson Hotel. Both rooms were dirty, had peeling wallpaper, bugs, as well as musty smell. My room had no
Key. They tried five times in the key would not work. My room also was double booked. Another couple was trying to get in the room when I arrived to the room that I was told that I had. They switch the other couple to another room. My TV did not work. It would not go off. I could not change the channels. I kid came twice and couldn't figure it out. Spent the night with no key to get in the room and the door was not locked. Did not stay for the free breakfast and the next morning for fear It would be as bad as the room.

Complain to booking.com. Was told with in seven days I would have an answer. No answer within that time. I called today. Very rude customer service. Was told that they called the hotel and the hotel said that they relocated me to another room. Not true. The guy said that he didn't believe either one of us but I said the hotel had nothing to loose. Mia hang out hung up on me. Very poor customer service. Very disappointed. I haven't heard the end of this.