I have generally had a good experience with Ebates.com, but today was my first major disappointment. I tried numerous times to go to a store through their site, but doing so prevented me from placing the order (I kept getting thrown into a checkout loop and then it would empty my cart). I tried using different computers and got the same results. I contacted the store's help center and they told me to try different ISP's, which I did. This still didn't work. They told me that it might be an issue with Ebates, so I finally went directly to the site and was able to place the order. I contacted Ebates to let them know that I did have several tracking tickets for store today, but that I was not able to place the order when using their website. I sent them the correspondence from the store's help center and the receipt of the purchase and they will not honor the purchase. Seems a little unfair that I did what I was supposed to do, but was penalized for their site not working.