Cay C.

I ordered 2 pairs of boots, 1 coat, 2 shirts. The total went up to more than $120. All the items i bought were supposed to be shipped within 24 hours.

After more than 2 weeks of waiting, i got in touch with the store only to find out that 2 of the 2 of the items i bought were out of stock. No one bothered to get in touch with me. I decided to replace my item but the replacement items were much cheaper. All in all, i should have about $30 in refund.

I followed up and followed up and followed up and they closed the ticket without telling me when i will get a refund or if i ever will.

The quality was pretty much what i expected for the price but the worst part is that they haven't told me when i will ever get my refund. I didn't get an apology either.

DON'T DO BUSINESS WITH THIS STORE.

I just bought a Floor Burnisher, it's almost $1,000.00. It is a used janitorial equipment. This is officially the most expensive item I have ever purchased online.

1) The quality of the product exceeded my expectations. When Robert Iverson, the owner of the company, offered to send me videos of the product I was checking out, he showed me the whole product. He even talked about the damages the product had. That was a surprise to me. At least I knew what I was getting from the get go.

When it was delivered to me, it was better. I guess Robert decided to underpromise and overdeliver.

2) Communication

Robert was always available for questions. He was very straightforward and very honest. Since he was selling used items, it was natural that there were things he didn't know about the product like how "exactly" the previous owner used it. He gave everything he knew and admitted everything he didn't know.

3) Price

It was just the right amount for its quality. Actually, it's better. I feel it was a trade deal which, in the end, is what matters.

4) Website

If there is anything I would suggest, it would for them to put a video of all their products. They have customers from different states and not everyone can personally go to their warehouse to check out the item. Seeing the product on video, in detail, and watching it work would give consumers more confidence.